Our Projects. Implementation, Service Support, SLA & Maintenance
Matrix Systems has successfully delivered, supported and maintained mission-critical infrastructure solutions for leading organizations across Saudi Arabia.
Implementation
End-to-end implementation services delivering high-quality, on-time and on-budget projects.
General Investigations
Ministry of Justice
Ministry of Energy
General Directorate for Prisons
King Faisal Specialist Hospital & Research Centre
Zakat, Tax and Customs Authority
General Food Security Authority
University of Shaqraa
Ministry of Hajj & Umrah
RAFED
Maaden Phosphate Factory
Nesma Infrastructure
Riyadh Park
Panorama Mall
Obeikan
Health Holding
Arabic Computer Systems LTD
Al Jomaih Foundation
Alghanim International
Al Safwa Hospital
Amwaj Mall
Kadi Mall
Saudi Food and Drug Authority
Saudi Water Authority
National Center for Social Studies and Research
Ministry of Foreign Affairs
King Khalid University
Royal Saudi Land Forces
Saudi Post
Dr. Sulaiman Al Habib
Ministry of Interior
Presidency of State Security
Directorate of Public Security
Royal Commission of Jubail and Yanbu
Emirate of Eastern Province
Jeddah Municipality
Prince Sultan Military College
Air Force Command
Service Support & SLA
Reliable support with committed SLAs to ensure maximum uptime and performance.
24/7 Technical SupportRound-the-clock expert assistance.
Remote & On-Site SupportQuick response on-site and remote.
Incident ManagementEffective incident logging and resolution.
Performance MonitoringProactive monitoring to prevent disruption.
Spare Parts ManagementOriginal spare parts ready when needed.
SLA Highlights
Uptime Commitment99.5% - 99.9%
Response Time< 2 Hours
Resolution TimeAs per SLA Tier
Support Window24/7 / 365 Days
Maintenance
Comprehensive maintenance services to ensure reliability, efficiency and extended infrastructure life.
Preventive MaintenanceScheduled inspections to prevent failures.
Corrective MaintenanceRapid troubleshooting and issue resolution.
Predictive MaintenanceData-driven insights to predict issues.
System Health ChecksRegular checks for optimal performance.
Firmware & Software UpdatesKeep systems secure and up to date.
Spare Parts ReplacementTimely replacement using genuine parts.
Backup & Recovery ChecksRegular validation for business continuity.